Who we are:

MEDLOG SA is one of the world’s geographically widest logistics and supply chain provider. With a presence in over 60 countries, MEDLOG offers multiple services with the support of local teams around the world. MEDLOG Poti has representative offices in Tbilisi and Poti.  

Position: Customer Service                      Location: Poti                                 Job Type: Full time 

MEDLOG Poti is pleased to announce an opening for Customer Service's position 

General Requirements: 

** Bachelor’s degree in logistics or equivalent degree in the relevant field is required
** Fluent in Georgian, English working proficiency (Oral and Written); Russian is plus
** Minimum 1-3 years of work experience on the same or similar position is required
** Experience in an international environment and logistics is a plus.
** High level of integrity, teamworking and ethical standards are a must 
** Effective Business and Interpersonal communication skills.
** Sense of initiative and entrepreneurial spirit. 
** Ability to work independently as well as a team member.
** Interest in Logistics and Forwarding Industry.

Short Job Description:

Import

** Get an order from the sales team for carriage.
** After the client confirms the rate, contact the client to clarify details (e.g., delivery date, location, type of truck, additional information, contact person), requesting documentation, and verifying customers. 
** Register the case in TRACKIT, prepare the contract of client, obtain the schedule from MSC, and provide the information to the Finance Department.
** Send the transportation-ready case to the logistics operations department via email.
** Provide the client with updates on the cargo status and, if necessary, inform them about the next procedures.
** In case of additional charges, inform the client and actively cooperate with the Invoicing team.
** Check for any additional charges related to the gate in/gate out of the empty container and inform the client accordingly.

Export

** Get an order from the sales team.
** Contact the client to clarify details (e.g., delivery date, location, type of truck, additional information, contact person), requesting documentation, and verifying customers.  
** Register the case in TRACKIT, prepare the contract of client, obtain the schedule from MSC, and provide the information to the Finance Department.
** Send the transportation-ready case to the logistics operations department via email.
** Making a joint decision with the Sales team on whether the transportation will be carried out using the company’s trucks or if a vendor will be contracted.
** In case the transportation is not carried out by the company's trucks, information should be provided to the logistics operational department to find the appropriate vendor and vehicles.
** In case of transportation with the company's trucks, provide information regarding unloaded containers to MSC. 
** Provide the client with updates on the cargo status and, if necessary, inform them about the next procedures.
** In case of additional charges, inform the client and actively cooperate with the Invoicing team.